Read also: How to report a problem with Facebook | Step by step
According to the Facebook help center, if you’re experiencing an issue with the Facebook Messenger app, you’ll need to first of all update it to the newest version.
How to update Facebook Messenger App to the Newest Version
To update your Facebook Messenger App to the latest version, go to your phone’s app section (ex: Google Play Store, iTunes App Store) and download any updates. Once you do that, the trouble will cease and you can start enjoying your Facebook Messenger straight up.
However, if you’re still seeing the problem after updating your Facebook Messenger App, you can report it.
Report?
Yes.
You can report a problem with your Facebook Messenger App if you’re experiencing any trouble with it. The procedure on how to do that on Facebook is very simple and easy. In fact, to simplify the whole thing, we’ve taken the time to summarize the guidelines below. Feel free to go through them accordingly.
Before we shall proceed with the steps on how to report a problem with Facebook Messenger, let me stress here that providing details and screenshots helps Facebook to find the problem fast. Facebook may contact you for more information as while investigating the issue.
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Consequently, bear in mind that reporting issues when they happen helps make Facebook better.
How to Report a Problem With The Facebook Messenger App on iPhone or iPad device
To report a problem with the Facbook Messenger on your iPhone or iPad device do the following;
1. While on your Facebook Messenger, tap your profile picture in the top left corner of the homepage.
2. And then navigate down and tap Report a Problem.
3. Next, you’ll need to choose the type of problem you’re seeing or having with your Messenger app.
4. If you’re reporting something isn’t working, describe the problem in the text box, including the steps you took to encounter the issue.
5. Finally, tap Send.
1. While on your Facebook Messenger homepage, tap your profile picture in the top right corner.
2. Next, navigate to the bottom of the page and tap Report a problem.
3. Make sure you correctly describe the problem in the text box, including the steps you took to encounter the issue.
4. Lastly, tap Send.